Ozwins Privacy Policy — How Your Personal Information Is Collected and Protected

Ozwins is an international online gaming and betting platform. We take the privacy of our members seriously. This Policy applies to all Ozwins users worldwide, including those in Bangladesh.

This Privacy Policy explains:

• What personal information we collect about you.
• The purposes for which that information is used.
• When and why your information may be shared with third parties.
• What rights you have over your personal data.
• How we keep your information secure.

If you have any questions, please contact our support@ozwins.appto get in touch with us.

Ozwins only collects the information necessary to provide our services. Requesting data beyond what is needed goes against our policy.

Ozwins collects information through three primary methods:

• Directly from You: When filling out the registration form, uploading KYC documents, providing payment details, or contacting our support team.
• Automatically: Technical information is collected through cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Limited information may be received from payment providers, KYC verification services, or fraud detection partners.

Ozwins uses your information only for legitimate and specific purposes. Below is an overview of those purposes and the approximate extent of data involved:

• Creating your account, logging in, and verifying your identity.
• Processing deposits, withdrawals, and financial transactions.
• Sending relevant bonus and promotional offers (with the option to opt out).
• Detecting and preventing fraud and money laundering.
• Responding to support requests.
• Compliance with legal obligations.

Ozwins never sells your personal data or shares it with third parties for marketing purposes. However, limited information may be shared in certain specific circumstances:

• Payment Provider: Necessary financial information is shared with bKash, Nagad, or other payment gateways to process your transactions.
• KYC Partner: Documents may be shared with certified KYC service providers for identity verification purposes.
• Game Provider: Minimal data is shared with providers such as Evolution and Pragmatic Play when you play Live Casino or slots.
• Legal Authorities: We may be required to disclose information in response to a court order or legal demand from a regulatory authority.
• Fraud Prevention: Limited information may be verified against industry-wide fraud databases.

Ozwins follows the highest industry standards to protect your personal and financial information. Our security framework operates across multiple layers.

• SSL/TLS Encryption (256-bit): Every connection is encrypted — your data is protected end to end.
• Data Encryption: Sensitive data stored on our servers is protected with an additional layer of encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Firewall & DDoS Protection: Maximum protection at the server level.
• Automated Suspicious Activity Detection: Instant alerts for unusual login activity or transactions.

Ozwins uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and core site functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language or theme.
• Analytics Cookies: Helps us understand how the site is used (Google Analytics).
• Marketing Cookies: To show you relevant ads. You can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to stop working.

Ozwins aims to give you full control over your data. Under GDPR and international privacy laws, you have the following rights:

Ozwins does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account: Data is retained for as long as your account remains active.
• Closed Accounts: Financial and transaction records are typically retained for 5–7 years (legal requirement).
• KYC Documents: Minimum 5 years after account closure.
• Marketing Communication Preferences: Deleted immediately upon opt-out.
• Technical Logs: Typically 90 days.

Ozwins services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If we are informed that a minor has registered an account, we will immediately close that account and delete all associated data. If you are aware of such a case, please support@ozwins.appto notify us.

Ozwins may update this Privacy Policy when necessary. For significant changes, we will notify you via your registered email or through a notification on the platform.

• The effective date of any updated policy will be noted at the top of the page.
• 30 days' advance notice will be given for any major changes.
• Continued use of our services after any changes will be taken as your acceptance of the updated Policy.